Telstra's Partner program is a high priority for Telstra Enterprise as they look at new ways to serve their customers and accelerate the growth of their Enterprise business.
Channel partners allow Telstra to meet customer's business challenges by combining their world class networks and expertise with partner business expertise, solutions and managed services.
Telstra Partner Central is an online tool built using Salesforce Partner Communities.
The creation of Telstra Partner Central is a new way of collaborating between partners and Telstra’s direct sales force. It is the first time Telstra has had a platform allowing the two sales forces to collaborate in real time.
Due to the speed Telstra Partner Central had been created and launched to MVP, a gap in the ideal user experience had been formed. We were brought in to discover the gaps and present the ideal design back with recommendations on improvements.
- User research
- User interviews
- Visual design
I lead the experience portion of the project, liaising between our additional visual designer, project lead, experience manager and product owner.