Telstra's Partner program is a high priority for Telstra Enterprise as they look at new ways to serve their customers and accelerate the growth of their Enterprise business.
Channel partners allow Telstra to meet customer's business challenges by combining their world class networks and expertise with partner business expertise, solutions and managed services.
Telstra Partner Central is an online tool built using Salesforce Communities.
The creation of Telstra Partner Central is a new way of collaborating between partners and Telstra’s direct sales force. It is the first time Telstra has had a platform allowing the two sales forces to collaborate in real time.
After building an MVP of Partner Central, and prior to national launch, I was engaged with a new team to discover the gaps in the feature set. We were set to investigate with our partners and present a recommendation back to the Indirect Channel team.
- User research
- User interviews
Leading the wireframing, testing and prototyping sections of the project, I ensured our discovered features were always up to date. Another important element was keeping stakeholders involved and up to date, working between our project lead, product owner and business sponsor.