St John Ambulance Australia (Vic) (SJAV) is a not-for-profit organisation, and part of the international organisation that consists of eight Priories that form the Order of St John.
SJAV is the largest and most comprehensive provider of First Aid & Event Health Services in Victoria, with a volunteer base of more than 2,500 members.
Yarra Division forms part of 47 divisions spread across the state, which is the local home of the members.
Onboarding new members was becoming challenging due to an increasing intake schedule and a poor induction process. Existing members were becoming disengaged from the organisation. I set about to rectify this at a local and state level.
- User research
- User testing
- Operational design
- Organisational design