The Commonwealth Bank (CommBank) is Australia's leading integrated financial services provider with international reach. CommBank is Australia's biggest lender, at approximately $8 billion per year.
The existing lending and broker portal had seen its glory days and was due for an upgrade. Key challenges described by our business stakeholder included an overall poor user experience, a confusing architecture, a slow process and an unappealing user interface which caused users to circumvent processes and procedures to secure financing for their clients.
- User research
- Sketching and wireframes
As an intern, I was entrusted with lots of responsibility, which enabled me to thrive and learn numerous new skills.